The way we do things

Our purpose is to help build better financial futures.  Customers are at the very heart of our business and we are constantly developing and evolving new and original ways to work with them and to understand them better.  We believe our straight-forward approach benefits all stakeholders – from clients to customers.

Leading-edge solutions

We have a history of leading industry efforts to improve the sector. This includes the development of our Proprietary Collections Bureau, an innovative data matching tool, which assists with the technical aspects of debt purchase and account management.

For more information on Arrow Global, please visit out investor relations website

We succeed together

We take ownership and ensure a positive outcome for both our customers and the Group. We’re collaborative and support each other.


We do the right thing

We keep our promises. We help our customers repay their debts in a timely and affordable way. We empathise with our customers and treat them fairly.


We’re trusted and valued

We earn trust from our customers by treating them as individuals. We learn and change based on our customer feedback. We take our corporate responsibilities seriously. We’ll act as an example to all in our industry.


We’re brave & creative

We thrive on positivity, flexibility and challenge. We share ideas and have the courage to lead – we’re not afraid to do things differently. We use insight to lead change and innovation.