Welcome to Arrow Global

About the Group

Established in 2005, Arrow Global specialises in the purchase, collection and servicing of non-performing loans (NPLs). We identify, acquire and manage secured and unsecured defaulted loan portfolios from financial institutions, such as banks and credit card companies, as well as retail chains, student loans, motor credit, telecommunication firms and utility companies.

Debt is a more prominent and open concern in both society and the wider economy than in previous times. Customers and clients are now more empowered and expect a personalised and bespoke debt management service. Companies operating in the sector must be more customer focused by being more transparent, and delivering increasingly innovative solutions using technology and data.

We are committed to making our service more individualised and customer focused. We are a data driven business and we use our insight from over 35 million customer records across six countries to offer affordable and manageable solutions for consumers to reduce their debt in a fair, transparent and structured way.

By investing in our people, expertise and market intelligence, we gain a better understanding of our customers as individuals and we continually improve the service we offer, helping them to build better financial futures.

In 2016, we helped approximately 600,000 people clear their Arrow Global accounts and we aim to improve on this each year.

A large and diversified European business 

We are a financially strong, European regulated business operating in six different geographies, with over 1,500 colleagues and over 9 million customer accounts, delivering strong financial returns.

In 2013, Arrow Global was listed on the London Stock Exchange. Since then we have grown via acquisition and organic growth. In the UK, we bought NPL servicer, Capquest; in Portugal, we acquired Whitestar, adding a real estate and secured element to our services, and followed this with two purchases of smaller NPL servicers, Redrock and Gesphone. In the Netherlands and Belgium, we acquired Vesting Finance, which also included the Credit Bureau, Focum, and most recently, we added Zenith Service in Italy.

The Group’s strategy is to be a leading player in its key markets and the range of services we offer now extends beyond the purchase and collection of non-performing loans, and includes primary, special and master servicing of securitised and secured assets, credit data bureau services, asset management capabilities, real estate financing and servicing, all backed with local expertise and leadership.

Our Purpose – building better financial futures

Arrow Global has a simple but clear purpose – to build better financial futures.

We believe that doing this for all our stakeholders – our colleagues, customers, clients, shareholders and in the communities we work – is the best long- term way for our business to grow and for us to build a sustainable, profitable and customer-focused business.

Our purpose and expertise across our markets, underpinned by strong strategic direction and meaningful Group values, will help realise our aim of being Europe’s leading purchaser and manager of debt.

Our purpose and aim are bold, but consistent with the changing attitudes of our customers and clients and societal expectations of our industry. Our relentless commitment to ‘doing the right thing’ instils more trust from our people, customers and clients and a strong business for shareholders.

Arrow Global values

Underpinning all we do is the desire to live and deliver our values.

Although our European markets have different cultural, and regulatory and economic environments, we believe passionately in operating as one team. That is why we have introduced a common set of values. This allows us to actively seek and share best practice and draw on the expertise across our business.

The values guide our behaviours and how we do business. They provide a framework for colleagues to work to, ensuring we always do the right thing.

We succeed together – taking ownership and ensuring a positive outcome for both our customers and our business. We do this by being collaborative and supporting each other, wherever we work or reside.

We do the right thing – we keep our promises. We help customers repay their debts in a timely and a affordable way. We do this by empathising with our customers and treating them fairly.

We’re trusted and valued – we earn trust from our customers by treating them as individuals. We learn and change based on what our customers tell us. We take our corporate responsibilities seriously, and act as an example to all in our industry.

We’re brave and creative – we thrive on positivity, flexibility and challenge. We share ideas and have the courage to lead – we are not afraid to do things differently. We use our insight to lead change and innovation.

Attracting the best talent

As we continue to grow, we are continuously seeking out the best people to work with.

Arrow Global offers a wide range of interesting and challenging opportunities to build your career. Roles vary from our central functions, including origination, finance, risk, legal and data & analytics, to operational roles such as team managers, collection associates, and back office support. We are a regulated business, operating to the highest standards with a commitment to treating customers fairly.