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  • Home - Arrow Global
  • About Arrow  > 
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We build strong relationships with our customers based on trust. We are able to talk openly about their individual financial situations and work with them to help them get back on track with their finances.

Our passion for treating customers fairly enables us to deliver exceptional call quality results and customer satisfaction scores month after month. We’re not your stereotypical debt collectors. Far from it. We’ve made it our mission to help our customers repay their debts in a timely and affordable way.

We put our customers at the heart of everything we do. Our collections teams are on the frontline of our business, making and receiving customer calls and driving our success by achieving the best possible outcomes.

What do we look for?

We want good communicators, listeners and team players who love speaking to and helping customers. You should also take pride in your work, have a keen attention to detail and want to make a difference. Some banking or finance experience would be handy, but more importantly you’ll be able to make decisions and connect with people and customers from all walks of life.

Training & support

Our extensive induction and training programmes will help you develop new skills and behaviours before you talk to customers. Empowered to do the right thing for our customers, you’ll benefit from plenty of coaching and scope for development and personal growth.

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  • Why us
  • Make a difference

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  • Operational functions

    Central Functions

  • Working here
  • What our people say

    Joining us

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Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.
Arrow Global Limited (“AGL”) is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.

Capquest Debt Recovery Limited is registered in England and Wales with company number 03772278. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.
Capquest Debt Recovery Limited is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. Capquest Debt Recovery is registered on the Financial Services Register under registration number 721513.

Note to Recruitment Agencies

Arrow Global Group currently operates a PSL for all permanent, contract and temporary recruitment across all areas of the business within the group.

As such, we would ask that agencies refrain from making contact with any of our Arrow colleagues and that no CVs are submitted to colleagues across the group. Any unsolicited CVs and/or communications will reflect unfavourably on any potential opportunities for your agency, any CVs will be sent at your own risk and will be interpreted as 'gifts' and we will reserve the right to engage with candidates directly having not, in any way, entered into your company's Terms and Conditions of Contract.

If you would like to be considered for Preferred Supplier status, please send a brief introduction to your business to resourcing@arrowglobal.net, clearly stating in the Header of your email your company name and the discipline(s) that you specialise in. Your email will then be kept on file for consideration should we review our incumbent PSL's.

Thank you for your interest and Cooperation.