We build strong relationships with our customers based on trust. We are able to talk openly about their individual financial situations and work with them to help them get back on track with their finances.
Our passion for treating customers fairly enables us to deliver exceptional call quality results and customer satisfaction scores month after month. We’re not your stereotypical debt collectors. Far from it. We’ve made it our mission to help our customers repay their debts in a timely and affordable way.
We put our customers at the heart of everything we do. Our collections teams are on the frontline of our business, making and receiving customer calls and driving our success by achieving the best possible outcomes.
What do we look for?
We want good communicators, listeners and team players who love speaking to and helping customers. You should also take pride in your work, have a keen attention to detail and want to make a difference. Some banking or finance experience would be handy, but more importantly you’ll be able to make decisions and connect with people and customers from all walks of life.
Training & support
Our extensive induction and training programmes will help you develop new skills and behaviours before you talk to customers. Empowered to do the right thing for our customers, you’ll benefit from plenty of coaching and scope for development and personal growth.