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  • Home - Arrow Global
  • About Arrow  > 
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      • Collections Associates
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Our Team Managers motivate, develop and inspire our collections teams to deliver good customer experiences.  They coach our associates, so they can talk to customers, gathering the right information and tailoring solutions to meet their individual circumstances and help them become debt free as soon as possible.

Coaching

Our Team Managers bring out the best in our teams by helping everyone to develop their skills and progress. They achieve this through call monitoring, account audits, regular 121’s, team huddles, buzz sessions, team briefings and keeping our knowledge bank up-to-date. They make sure our teams can deal with calls from customers, solicitors and third parties, covering everything from insolvency and litigation to motor finance and unpaid loans.

Types of role

As well as Team Managers, we also have Deputy Team Managers, who develop our teams through call monitoring, account auditing coaching and feedback.

What do we look for?

We need high performers and great listeners with a flexible approach and the ability to coach and negotiate the best outcomes for everyone involved. Some experience of financial services and personal budgeting would be ideal, as you’ll need to explain everything from personal guarantees and repayments for hire purchases to unsecured personal student loans.

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Arrow Global Limited is registered in England and Wales with company number 05606545. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.
Arrow Global Limited (“AGL”) is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. AGL is registered on the Financial Services Register under registration number 718754.

Capquest Debt Recovery Limited is registered in England and Wales with company number 03772278. Its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.
Capquest Debt Recovery Limited is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities, and is part of the Arrow Global Group. Capquest Debt Recovery is registered on the Financial Services Register under registration number 721513.

Note to Recruitment Agencies

Arrow Global Group currently operates a PSL for all permanent, contract and temporary recruitment across all areas of the business within the group.

As such, we would ask that agencies refrain from making contact with any of our Arrow colleagues and that no CVs are submitted to colleagues across the group. Any unsolicited CVs and/or communications will reflect unfavourably on any potential opportunities for your agency, any CVs will be sent at your own risk and will be interpreted as 'gifts' and we will reserve the right to engage with candidates directly having not, in any way, entered into your company's Terms and Conditions of Contract.

If you would like to be considered for Preferred Supplier status, please send a brief introduction to your business to resourcing@arrowglobal.net, clearly stating in the Header of your email your company name and the discipline(s) that you specialise in. Your email will then be kept on file for consideration should we review our incumbent PSL's.

Thank you for your interest and Cooperation.