Make a difference

Purpose – building better financial futures

We are proud of the role  Arrow Global plays in building better financial futures for our stakeholders – colleagues, customers, clients, shareholders and the communities in which we work.

Our people play a key role: we rely on our people to consistently ‘do the right thing’ in order to drive great customer service and deliver the most appropriate customer outcomes. Our staff share in the company’s success through share options/purchase schemes, while our pay and rewards are linked strongly to the company’s performance, as well as the quality of the service they deliver to our customers and clients, meaning their financial future is aligned to ours and that of our other stakeholders.

Our customers benefit from this: we are acutely aware that we need to work in partnership with those struggling with debt, helping them repay their debts in a timely and affordable way. We are constantly looking for ways to improve what we do and how we do it, giving them confidence and control over their finances, allowing them to build a better financial future.

Building better financial futures for our stakeholders

Our clients put their trust in us: by passing the debt on to us, our clients are able to focus on their core activity of mainstream lending, safe in the knowledge their customers are in good hands. In doing so, they reduce their risk exposure, release provisions, and strengthen their capital ratios, which helps them to build a better financial future for their stakeholders.

Our shareholders share in our success: we aim to deliver strong returns to our shareholders over the medium-term.  The financial performance we produce is built on carefully planned growth that is consistent and underpinned with strong, stable funding.

We invest in the communities where we work: we believe in working with our communities at all times, playing our part as a positive influence by supporting local charities and initiatives. We have a clear charity strategy focusing on financial education and financial support, and we work closely with the Citizens Advice Bureau (CAB) and a range of debt charities, including StepChange. In the UK, we undertook a major research project – Debt Britain – to further enhance our knowledge of customers in unmanageable debt. This helps shape our understanding and desire to use this information to help build better financial futures, giving customers more confidence and clarity around their finances.